Refund & Cancellation Policy

1. Credits

One credit equals one finished, delivered photo. Credits do not expire. There is no subscription lock-in — you buy credits when you need them.

2. You are only charged for successful results

A credit is debited only when an enhanced photo is successfully delivered. If a job fails, no credit is consumed. New accounts also receive free trial credits so you can evaluate the service before paying.

3. EU right of withdrawal (consumers)

As digital content/services supplied without a tangible medium, by purchasing and using credits you expressly request immediate performance and acknowledge that you lose the 14-day right of withdrawal for each credit once it has been consumed (i.e. once a photo has been delivered).

Unused credits remain refundable within 14 days of purchase. Consumed credits are non-refundable except where the service failed or the result was defective.

4. How to request a refund

Email support@stayluma.net with your account email and the order reference. Eligible refunds are issued through Creem to your original payment method. Invoices and tax are also issued by Creem as Merchant of Record.

5. Chargebacks

If you believe a charge is incorrect, please contact us first — we aim to resolve issues quickly and fairly before any chargeback is raised.